Frequently Asked Questions

1. Is it necessary to realize installation of all local computers which want to use Kovy program?

   Yes, it is. It is necessary to install at least limited program installation on all computers.

2. Which installation shall be realized on local computer where data will not be placed?

   It is necessary to select Limited installation in selection of installation type. In this case only executive Kovy program, Helps and all auxiliary libraries, necessary for correct program function, will be installed.

3. How to install data?

   This procedure of program and data installation will be realized if user uses program only on one computer or if s/he wants to access this computer from other computers located in the network:

   a) Install complete installation of Kovy program including Portex program on the computer where you want to have your data located

   b) If you have not launched MSDE (MS SQL) program earlier, launch Service Manager program which is located in folder Start-Programs-MSDE.

   • - Start MSSQLServer service by pressing key Start/Continue (green arrow).
   • - Tick item Auto-Start service when OS start.
   • - Close the window.

   c) Launch Portex program.

   • - If you have installed MSDE program you need not change any data.
   • - If you have installed MS SQL program it is necessary to change items User and Password (pursuant to Help in Portex program).
   • - Press key Import

4. Is it necessary to configure local computer which connects to server?

   • a) Launch program cliconfg.exe (START-launch-cliconfg.exe).
   • b) Set TCP/IP (or other protocol pursuant to you network settings) in element Default network library.
   • c) Press key OK
   • d) During launching Kovy program enter the server name (name of the computer where data are located).

5. How is it possible to get newer program version?

   Newer program version is loaded automatically during monthly data update.

6. How is the new program version loaded if Kovy program is installed on several computers?

   It is necessary to keep the following procedure so that each user need not load new program version manually and Kovy program itself finds out that newer version already exists:

   • a) Set folder, where Kovy program is saved (e.g. C:\Program Files\Kovy) to sharing after program installation on server (data are located here). It is suitable to set rights to read for all users, it is only necessary to set full access rights (i.e. write, read and delete) for user who will carry out update (operator with absolute rights).
   • b) Select key Network during first start of program on all network sites and on the server find location of folder, which we set for sharing in point 1. This folder need not connect as separate unit on local computer.
   • c) Now, in each program start the program will find out whether there are a new Kovy and Helps versions on the server. If they are there, everything is copied to the network site.

7. During start of Kovy or Portex program a message keeps displaying: "Unspecified error in connection to server. Check login data to server". Where is the error?

   Error may appear in these cases:

   • a)MSDE/SQL Server is not launched. Realize procedure mentioned in point 3b.
   • b) Data are not loaded on MSDE/SQL Server. Realize procedure mentioned in point 3c.
   • c) If you connect to another computer (server), where data are located, it is necessary to carry out configuration of network protocols. Procedure is mentioned in point 4.

8. After computer rename MSDE/SQL Server stopped working. Is it possible to repair it?

   After computer rename MSDE/SQL Server 7.0 really does not work. It is necessary to start program MSDE_fix.bat, which is saved on installation CD in directory Service\SQL_MSDE\MSDErename\x86\setup.

   Furthermore, it is possible to download this compressed program from our server at address: http://www.normservis.cz/update/MSDErename.exe.

9. Which rights must be set in Microsoft SQL Server for user of Kovy system?

   For users who will carry out updates of Kovy system it is necessary to set rights for database Kovy32_Z or Kovy32_NZ as SysAdmin-DBOwner (in SQL Server 2000 BulkAdmin is sufficient).
   For other users rights of DBOwner without administration rights are sufficient.